What happened

AI SRE — incident.io’s always-on AI agent that investigates, diagnoses, and resolves incidents — went into early access. Capabilities:

• Instant alert triage and investigation.
• Root cause analysis connecting code changes, metrics, historical incidents.
• Autonomous resolution with PR generation.
• Real-time Slack/Teams integration.
• Rapid post-mortem drafting with accurate timelines.
• Transparent reasoning citing specific evidence.

Reported results: cuts downtime up to 80%, eliminates alert fatigue.

Why it mattered

The product Lawrence had been building all year. Launch came ~3 months after the funding round that was explicitly raised to build this. Demand validation: hundreds of customers requested early access within half an hour of the post going live.

Personal involvement

Led the engineering effort building the underlying investigation system.