Topics

• Managing incidents in highly regulated environments (FinTech).
• Penalties for downtime requiring rigor and discipline in response.
• incident.io’s evolution: monolithic Go binary on Heroku → GCP with native security primitives (Secret Manager, Kubernetes).
• Dynamically generating ephemeral runbooks by crawling GitHub PRs, Slack, telemetry, and past post-mortems.
• Technical challenges of using RAG (Retrieval-Augmented Generation) for incident context.

Context

Recorded in the wake of one of the worst AWS incidents in history. Timely conversation about resilience and incident response.