Tips-and-tricks to better handle incidents, learned over years of dealing with production issues. Included are opinions on strategy, process, tools and how to handle the all-important human element.

Read this if you're new to incident response and want a starter-pack of advice, or to contrast your own perspective with another.

As a team's infrastructure estate grows, it becomes increasingly beneficial to create a global registry of all people, services, and components. Once you do, you can integrate with tools like terraform, Chef, and Kubernetes to help provision your infrastructure according to a single authoritative source.

This post explains how GoCardless built their registry, and some of the uses we’ve put it to.

Most Prometheus metrics recording durations are subject to a time-of-measurement bias, causing misleading graphs that can derail investigations. See how an open-source Tracer can help solve this problem.

This post covers the implementation of pgreplay-go, a tool to realistically simulate captured Postgres traffic. I'll explain why existing tools didn't fit and explain some challenges in the implementation, focusing on what I learned personally from the process.

Diving into the Postgres query planner to understand its decisions- and occasionally- its mistakes. Explore a query plan that went wrong, discovering the statistics that informed the bad decision.